General terms and conditions

1. Definitions and how to read these terms

In these terms, Operator means Neptox Management SL, the legal entity that accepts the order or performs the service. Neptox, presented through neptox.com, is the owned service brand for websites, online stores, marketing, search engine optimisation (SEO), AI-assisted workflows, automation and other digital delivery. Corablanca, presented through corablanca.es and the Corablanca pages on this platform, is the owned or connected service brand for practical orientation, coordination and guidance around living, renting, buying or settling on the Costa Blanca and elsewhere in Spain. Neptox Select is the selection, comparison and request platform at neptox.select, with owned services, editorial information, digital products and marked affiliate or referral links.

Client means the person or organisation that accepts a proposal, places an order or gives an assignment. A Consumer is a natural person acting mainly outside a trade, business or profession. A Business client acts for a trade, business or organisation. A Provider or Third party is an external party, such as Shopify, an AI platform, a financial service, a crypto platform, a relocation partner, a lawyer, a notary, an estate agent, Stripe or another specialist.

An Affiliate link or referral link contains a tracking code through which Neptox Select may receive a commission when a visitor meets the conditions of a Provider. A Service can consist of advice, analysis, design, development, configuration, content, coordination, guidance or a digital result. A Working day is a normal working day in the country where the Operator is established, excluding public holidays.

2. Application and order of priority

These terms apply to the use of neptox.select, requests sent through forms, orders, proposals and agreements that refer to them. A specific assignment may also be subject to product, project, campaign or partner terms. In case of conflict, a signed written agreement comes first, then the accepted proposal or order confirmation, then any service-specific terms and finally these general terms.

Terms of the Client apply only when the Operator accepts them expressly and in writing. A form or website that refers to several brands does not make all brands a joint contracting party. The proposal or order confirmation states which legal entity delivers.

Mandatory law always prevails. A provision that is not valid against a Consumer is set aside only to the extent necessary; the other provisions continue to apply.

3. Separation of brands and services

3.1 Neptox and neptox.com

Neptox delivers or coordinates, as an owned service brand, digital services offered through neptox.com and Neptox Select. Examples are a website quick scan, SEO opportunity map, AI workflow scan, website, online store, landing page, marketing setup, measurement plan, content structure or technical automation. The exact work, timing, delivery format, revision rounds and price are set out in the proposal or service description.

3.2 Corablanca

Corablanca provides practical information, intake, route planning and coordination. Corablanca does not guarantee a home, residence status, visa, mortgage, bank account, permit, tax outcome, notarial transfer or appointment with an authority. Legal, tax, financial, notarial, medical or other regulated work is carried out only by an authorised Third party under that party's own responsibility and terms.

3.3 Neptox Select

Neptox Select helps visitors compare information, tools, Providers and owned services. A review, selection, score, guide or recommendation is general information and not personal legal, financial, tax, investment, immigration or medical advice. Neptox Select may receive a commission through marked links. The commercial relationship is explained on the Affiliate disclosure page.

3.4 Identifying the supplier

Before a paid assignment or purchase starts, the Client can see the legal name of the supplier, the brand under which it delivers, the core service or product, the total price or how it is calculated, taxes, timing and the main exclusions. If anything is unclear, the Client should ask for clarification at info@neptox.com before accepting.

4. Use of the website

The website may be used to read information, compare services, send a request, buy a digital product or subscription, or visit an external Provider through a marked link. Information is prepared with care, but can become outdated when prices, laws, product terms, promotions, regional eligibility or external websites change.

Before registering, buying or investing, visitors always check the current information with the final Provider. A listing on Neptox Select is not a quality mark, regulatory approval or guarantee that a product is available, suitable or lawful in the visitor's country.

5. Prohibited use

The website, forms, redirects, payment routes, downloads and digital results may not be used for fraud, money laundering, phishing, spam, deception, identity misuse, infringement of rights, malware, unauthorised scraping, circumvention of security or other unlawful activity. Generating artificial clicks, fake leads, fake registrations or self-referrals in breach of an affiliate programme's terms is also prohibited.

Automated access that burdens the website or disrupts normal measurement requires prior written permission. The Operator may block access, refuse a request or end an assignment where there is reasonable suspicion of misuse, a security risk or a breach of law or partner rules. Amounts already due for work lawfully performed remain payable.

6. Requests and lead forms

A completed form is a request for contact. It is not an agreement, reservation or guarantee that an assignment will be accepted. The person making the request provides correct, current and sufficient information and does not send special or sensitive personal data that is not needed. How request data is handled is described in the privacy notice.

A request may be assessed internally for Neptox, Corablanca or another relevant service. Data is not sold as a standalone address list. Where a referral to a specific Third party seems useful, we first explain which party would receive the data, or we ask the person to contact that party directly.

7. Formation of an agreement

An agreement is formed when the Client accepts a sufficiently specific proposal or order confirmation in writing and the Operator confirms that acceptance, or when an online order set up for that purpose is completed and confirmed. An automatic confirmation that a form was received is not acceptance.

A proposal is valid for the period it states. If no period is stated, it is in principle valid for fourteen days, unless price changes by Third parties, obvious errors or changed availability justify earlier withdrawal. Obvious writing, calculation or programming errors do not bind the Operator when the Client could reasonably understand that there was an error.

8. Scope, proposal and changes

The assignment covers only what is expressly stated in the service description, proposal or order confirmation. Work not mentioned, such as extra pages, languages, integrations, migrations, photography, copywriting, licences, advertising budgets, travel and accommodation costs, hosting, domains and support after delivery, is not included unless agreed otherwise in writing.

A request that changes the agreed scope can affect price and timing. The Operator reports this as early as possible and asks for approval of additional work when the effect is material. Small technical adjustments that are needed to deliver the agreed result and cause no material disadvantage may be carried out without a separate change.

Estimates in hours or days are estimates unless expressly confirmed as a fixed price with a fixed scope. A fixed price covers the described work, not unlimited revisions or new requests.

9. Cooperation by the Client

The Client supplies correct copy, files, brand assets, access, feedback, decisions and other required information on time. The Client confirms that it is entitled to use the materials, trade names, images, data and accounts it supplies. Delay or extra work caused by late, incomplete or incorrect input can shift the planning and may be charged as additional work.

The Client remains responsible for the final check of names, prices, claims, product information, legal texts, tax details and published content. The Operator may ask for specialist confirmation before risky information goes live.

10. Performance, planning and delivery

The Operator carries out the assignment with care as an obligation of effort, unless a specific result has been agreed in writing as an obligation of result. Stated lead times start only once the agreement, the required input and any agreed deposit have been received. A delivery date is a strict deadline only when expressly agreed in writing or required by mandatory law.

Digital results can be delivered by email, secure link, report, administrator account, code repository, shared folder or live environment. The Client checks the delivery within the agreed acceptance period. If no period has been agreed, a reasonable period of ten Working days applies to Business clients. Consumers keep their mandatory rights.

Feedback must refer specifically to the agreed scope. A preference that changes after approval, or a new feature, is not a defect. The Operator remedies demonstrable deviations within a reasonable period.

11. Prices, taxes and third-party costs

Prices on information pages are starting prices or indications, unless clearly stated otherwise. The final price, currency, applicable tax and payment moments are shown in the proposal or at checkout. For Consumers, the total price including mandatory taxes and unavoidable costs is shown before the order, as far as required by law.

Third-party costs, such as domain registration, hosting, apps, advertising platforms, travel bookings, payment providers, notaries, lawyers, estate agents or AI subscriptions, are included only when expressly confirmed. The Client usually enters into the agreement with the Third party directly and remains responsible for that party's invoices.

12. Payment, Stripe checkout and subscriptions

Online payment is processed by Stripe. Before payment, the product page and checkout show the seller, the product or subscription, the total price including VAT, for a subscription the renewal period and how to cancel, the withdrawal information and these terms. After payment you receive a confirmation by email. Neptox does not store full card details; Stripe processes them.

Neptox Select subscriptions give access to private downloads for as long as the subscription is active. The current plans are Starter at €9.90 per month or €95.04 per year, Pro at €15.99 per month or €153.50 per year and Studio at €39.99 per month or €383.90 per year, VAT included. A subscription renews automatically for the same period until it is cancelled. You can cancel at any time through the customer portal. Cancellation takes effect at the end of the period already paid; the paid period is not refunded pro rata.

For invoiced work, the payment term in the proposal or invoice applies. If no term is stated, payment is due before use or final handover, subject to mandatory consumer law. In case of late payment, the Operator may suspend work after appropriate notice. Statutory interest and reasonable collection costs may be due within the limits of applicable law.

A disputed invoice should be reported with reasons as soon as possible. The undisputed part remains payable. A chargeback without prior contact does not change a valid payment obligation.

13. Consumers, cooling-off period and right of withdrawal

When a Consumer buys a service at a distance, applicable consumer law may provide a cooling-off period, usually fourteen days from the conclusion of the agreement. The exact rules depend on the Operator's place of establishment, the Consumer's country of residence and the type of performance. The ordering route shows before payment which rules apply.

Where the law requires it, work during the cooling-off period starts only at the Consumer's express request. If the Consumer then withdraws before the service has been fully performed, a proportionate amount may be due for work already carried out at their request, as far as the law allows and the correct information was given beforehand.

For fully performed services, the right of withdrawal can lapse when performance started with the Consumer's prior express consent and the Consumer acknowledged that the right is lost once the service is fully performed. For digital content not supplied on a tangible medium, the right of withdrawal lapses only under the statutory conditions, including prior express consent, acknowledgement of the loss of the right and the required confirmation.

For digital downloads and subscriptions, the checkout asks for your express consent to start delivery immediately after payment and for your acknowledgement that you lose the right of withdrawal once delivery starts. Without that consent and acknowledgement, the right of withdrawal does not lapse. Mandatory rights of Consumers regarding conformity, guarantees and remedies are not limited.

14. Cancellation and termination

If a Business client cancels after the assignment has started, payment remains due for work performed, reserved capacity, non-refundable third-party costs and reasonable wind-down costs. A Consumer always keeps the statutory cancellation and withdrawal rights. Subscriptions are cancelled as described in article 12.

Either party may terminate an agreement for a material breach that has not been remedied within a reasonable period, unless immediate termination is justified. The Operator may also suspend or terminate in case of fraud, prohibited use, serious security risks or persistent late payment. Provisions that by their nature continue after termination, including payment, intellectual property, confidentiality and limits of liability, remain in force.

15. Affiliate and referral links

A marked affiliate or referral link may earn Neptox Select a fee after a valid click, registration, purchase, deposit or other action defined by the Provider. The visitor normally does not pay extra because of the link, but a lower price, bonus or benefit applies only when the Provider expressly confirms it.

The Provider independently decides on eligibility, identification, region, tracking period, qualifying actions, exclusions, bonus, payout, reversal and termination. Neptox Select cannot guarantee any commission, bonus, discount or approval. An external registration or purchase is an agreement between the visitor and the Provider.

Links may pass through a Neptox redirect to record partner, source page, campaign, medium and button placement. More about this measurement is in the privacy notice. Commercial links are marked with rel="sponsored" where appropriate.

16. Bonuses, prices, savings and comparisons

Words such as “up to”, “from”, “possible”, “introductory price” and “subject to conditions” are material limitations. A maximum bonus is not an amount every user receives. Eligibility can depend on country of residence, age, identity verification, deposit, transaction volume, subscription length, product use or available budget.

The Operator makes no unqualified claim that a visitor “always pays less through us”. Bonus and price information is shown as accurately as possible, but the Provider's current page and terms are decisive. Rankings and verdicts are editorial assessments based on known price, use, risk, features and commercial context; they are not a universal or permanent measure of quality.

17. No revenue, ranking, advertising or AI guarantee

Websites, SEO, advertising, affiliate marketing, automation and AI can improve performance but do not guarantee revenue, profit, leads, reach, ranking, approval, cost per acquisition or payback time. Results also depend on market, offer, price, reputation, competition, budget, platform policy, timing and execution by the Client.

Expectations, forecasts, traffic estimates and business cases are scenarios, not promises. Advertising budgets are spent only after written approval of platform, audience, period, daily limit, total limit and stop criterion. Fees paid to advertising platforms are separate from the fee for the work, unless agreed otherwise in writing.

AI output can contain factual errors, unwanted similarities or outdated information. The Client has important output checked by a person before it is published or used for decisions. Confidential, special or regulated data is processed in an AI system only after security, legal basis and supplier terms have been assessed.

18. Spain, property and relocation information

Corablanca information is for orientation and coordination. Rules on residence, registration, tax, social security, buying, renting, permits, insurance and financing can change and differ by person and region. The Client remains responsible for timely confirmation from a qualified lawyer, tax adviser, notary, estate agent, bank, insurer or authority.

An introduction to a Third party is not a guarantee of that party's quality, availability, licence, price or outcome. Where reasonable, Corablanca makes clear when a Third party enters into its own agreement. Before paying, the Client checks the identity, authorisation, insurance and terms of that Third party.

19. Third parties, platforms and external APIs

Services can depend on hosting, domain registrars, Cloudflare, Stripe, Shopify, analytics, email, AI models, APIs, plugins or other Third parties. An API is a technical connection through which systems exchange data or functions. Availability, prices, limits, data processing and functions of Third parties can change without the Operator's control.

The Operator is not responsible for an outage or policy change of a Third party outside its reasonable control, but will take reasonable steps to limit the consequences for its own paid assignments. Replacement integrations, licences or repairs after a change by a Third party can be additional work. The Client keeps its own administrator access and accepts the terms of the chosen Third party.

20. Accounts, security and access

Account details and recovery codes must be kept safe. Two-step verification is used where available. The Client preferably grants temporary, role-based access and revokes it after delivery. Passwords are not shared by ordinary email when that can be avoided.

Suspected unauthorised access must be reported immediately. The Operator may take measures to limit damage, such as blocking access or pausing an integration. Costs of recovering from an incident that was demonstrably caused by unsafe instructions or access from the Client may count as additional work after consultation.

21. Privacy and personal data

The privacy notice describes which data is processed through neptox.select, for what purpose and through which technical parties. When the Operator processes personal data on behalf of the Client for an assignment, a separate data processing agreement is concluded where needed, covering instructions, security, sub-processors, incidents and deletion.

The Client supplies only data for which there is a valid legal basis and does not give access to more data than necessary. The parties report relevant security incidents without undue delay and cooperate on legally required measures.

22. Intellectual property

Existing methods, formats, software components, templates, prompts, libraries, design principles, know-how and generic code remain with the original rights holder. Rights in work created specifically for the Client transfer only as far as agreed in writing and after all amounts due have been paid. A transfer never includes rights of Third parties that are only available under licence.

Where no transfer has been agreed, the Client receives, after full payment, a non-exclusive right of use suitable for the agreed purpose. Digital products and subscription downloads come with the licence stated on the product page. Open-source software, fonts, stock images, plugins, platform themes and AI components remain subject to their own licence terms.

The Client indemnifies the Operator against claims arising directly from materials or instructions supplied by the Client that infringe the rights of others, as far as permitted by law and as far as the Operator did not know, and could not reasonably have known, of the infringement.

23. Use of names, portfolio and publicity

The Operator uses the Client's name, logo, results or project details as a reference only with permission, or when the project is already public and the use is reasonable and not misleading. Confidential data, internal figures and non-public strategy are not published as portfolio without permission. A Client can object, with reasons, to future use as a reference.

24. Confidentiality

The parties keep non-public business information that should reasonably be understood as confidential secret and use it only for the assignment. This does not apply to information that was already lawfully public, was developed independently, was lawfully obtained from a Third party or must be disclosed by law. In case of mandatory disclosure, the other party is informed in advance where the law allows.

25. Availability, maintenance and force majeure

The website and digital services are offered as reliably as possible, but uninterrupted availability is not guaranteed. Maintenance, security incidents, internet outages, platform changes, government measures, power failures, natural disasters, labour disputes and other circumstances outside reasonable control can delay performance.

In case of force majeure, obligations are suspended for as long as performance is reasonably impossible. The parties discuss an alternative or adjusted planning. If the situation lasts unreasonably long, either party may end the part not yet performed in accordance with applicable law. Performance already delivered and unavoidable costs remain payable as far as permitted by law.

26. Remedy and legal conformity

A defect is reported as soon as possible with enough detail, including steps to reproduce the problem. The Operator gets a reasonable opportunity to investigate and remedy its own shortcoming. Support after the agreed delivery or guarantee period, changes made by the Client, incompatibility caused by new software versions and problems caused by Third parties are not automatically covered by free remedy.

This article does not limit the statutory rights of Consumers to conforming digital content or digital services. Where mandatory law gives stronger rights to repair, price reduction or termination, those rights apply.

27. Liability

The Operator is liable for direct damage that demonstrably and foreseeably results from an attributable failure, within the limits of applicable law. For Business clients, total liability per related event is in principle limited to the amount paid for the assignment concerned in the preceding six months, or to the amount paid out by the liability insurance where that is higher.

For Business clients, liability for indirect damage, lost profit, lost savings, loss of data, reputational damage and business interruption is excluded as far as permitted by law. No limitation applies where liability cannot be excluded by law, including intent or deliberate recklessness of management and statutory liability for death or personal injury where applicable.

A Consumer keeps all mandatory rights. Nothing in these terms limits liability further than the law allows. The Client takes reasonable measures to prevent and limit damage, including current backups and checks before publication.

28. Financial products, crypto and digital residency

Information about banks, payment cards, crypto, exchanges, wallets, returns, bonuses or digital residency is general and marked as commercial where relevant. It is not investment, credit, tax, citizenship, visa or residence advice. Value can fall, balances can be restricted and legal protection differs by Provider and country.

Users check licences, supervision, deposit protection, costs, exchange rates, withdrawal conditions, tax consequences and regional availability. A digital residency or identity service gives only the rights expressly stated by the official issuing authority.

29. Questions and complaints

Questions or complaints can be sent to info@neptox.com with your name, contact details, order or proposal number and a clear description. You can also call +34 644 28 04 37. The Operator confirms receipt and aims to respond in substance within fourteen days, unless the complexity requires a longer reasonable period.

Formal complaints are handled by Neptox Management SL. A Consumer can also contact the competent consumer authority or a recognised dispute resolution body in their country.

30. Changes to these terms

These terms can be updated when services, technology, legislation or the business structure change. The version accepted when an agreement was concluded in principle continues to apply to that agreement. For ongoing services, such as subscriptions, material changes are announced in advance in a reasonable way; a Consumer keeps any statutory right to cancel.

The publication date and version are shown at the top. A change of text does not retroactively make earlier incorrect claims correct.

31. Governing law and disputes

Agreements are governed by Spanish law. For Business clients, disputes are submitted to the competent court at the place of establishment of Neptox in Spain. This choice does not deprive a Consumer of the protection of the mandatory law of the country where they habitually live, nor of the right to bring a dispute before a court that has jurisdiction by law.

The parties first try to resolve a dispute amicably. This does not prevent a party from seeking interim relief in time, protecting a statutory deadline or contacting a supervisory authority.

32. Final provisions

If a provision turns out to be invalid or unenforceable, the other provisions remain in force. Where permitted, the invalid provision is replaced by a valid provision that comes as close as possible to its purpose and economic effect without breaching mandatory law. Not enforcing a right immediately does not mean that right is waived.

The Operator does not transfer an agreement to another party without reasonable grounds where this would materially worsen a Consumer's position. The Client may transfer rights and obligations under a custom assignment only with prior written consent, unless mandatory law provides otherwise.

33. Contact and documents

General contact: info@neptox.com. Please also read the privacy notice, the Affiliate disclosure, the overview of owned digital services, the tool selection, the information about websites by Neptox and the page about Corablanca and guidance in Spain.